Incident Management and On-Call Mechanism Design
Overview There’s a saying in SRE: “Systems will fail — the question is whether you’ll be woken up by them or actively managing them.” Incident management is not “dealing with things after they break” — it’s a complete engineering system spanning prevention, detection, response, and learning. This article systematically covers how to build a practical on-call system across five dimensions: incident grading, on-call rotation, incident response processes, postmortem culture, and alert governance....