Postmortem Action Items Tracking: Engineering a Closed-Loop Process from Checklist to Completion
Overview Anyone who has done production operations has probably lived through this scenario: you get woken up by an alert at 3 AM, fight the fire until service is restored, hold a postmortem the next day, list a dozen improvement actions in the meeting, send the minutes to the group chat, and everyone says “got it.” Then what? A month later you dig it up and find maybe two or three items actually got done....